Just a quick tip to make sure and monitor your PPC advertising accounts on a regular basis! Its easy to let them cruise along on auto-pilot for weeks or even months at a time… but don’t be surprised if something looks way off the next time you decide to login to your AdWords account.
Here are 2 examples from my own experience as a PPC marketer:
1) The meanings of keywords change over time!
This one is pretty random, but here’s the story… I have an e-comerce site that sells unique No Drip Umbrellas that I import and fulfill through Amazon. You can imagine the keywords that I bid on in the search engines: umbrella, umbrellas, etc. etc.
The campaign was working pretty well for a while… generating a decent number of sales and some even better leads for large quantity orders etc. I obviously did not feel the need to monitor this account daily. Enter Rihanna and her uber hit single “Umbrella“… I’m sure you can see where this is leading.
As soon as it became a hit, the number of impressions on “umbrella” related keywords skyrocketed almost overnight! You would think people would be smart enough not to click on an ad that said “Rain Umbrella on Sale”, but then you’d be wrong. The number of clicks spiked as did my costs. I doubt even 0.01% of the resulting clicks were from people actually looking to buy an umbrella, so my conversion rates plummeted. It took me a while before I caught on, and by then the damage was done. The result was a large amount of wasted ad dollars. Granted, it wasn’t THAT much money, but remember… you never know when one of your keywords will become the title of a hit single.
For those interested, the solution was to add a whole bunch of negative keywords, “-Rihanna”, “-lyrics”, “-mp3″, “-download”, etc. etc. :-/
2) Identity Theft
I pride myself on the fact that I would NEVER click on a phishing email, let alone fill out the resulting login form… but apparently I’m wrong. One day I noticed there was a $15,000 charge in my Google Adwords account for just one campaign on one day. Apparently someone had “broken into” my Adwords account using my login credentials and created an ad with travel and flight related keywords that pointed to a page full of Adsense ads. The bids were all in the $5.00 range and that’s why it racked up so many clicks in such a short period of time… talk about the perfect Adsense arbitrage setup (0 cost)
I quickly contacted Google and they halted my account. They then looked into my claim that this was fraud and got back to me within a couple days. They happily refunded my money and suggested I run some antivirus and anti-spyware programs… to this day I have no idea how they stole my login credentials. I was very pleased with Google’s response and to be honest I hadn’t expected anything less from such a great company. The biggest damage was that this particular AdWords account is no longer usable. This could have been really bad, but luckily I had already started to phase this one out and wasn’t using it for much anymore…
So, the point is to be careful out there! Keep an eye on all your advertising accounts and be sure to optimize, optimize, optimize… you probably can never 100% prevent cases like Identity Theft, but at laest you’ll be right on top of things to minimize the damage
Gee Advertising, PPC, Tips