Apple’s Quality Control – Does it Matter?
I love my iPhone and MacBook Pro but I have to say that Apple’s quality control seems to be a bit lacking. Last night, my Macbook Pro’s screen suddenly went black and would not come back on. I tried a hard reboot, resetting the PRAM, resetting the SMC, plugging in an external screen, and even just leaving it alone for 10 minutes before trying again LOL. It was already 1am at the time, so I just browsed Digg on my iPhone, went to sleep and brought it in this afternoon to see a Genius at the Bar.
After some routine tests, he said it was a video board/chip error and that it would have to be replaced. Lucky for me, this is a known/documented error and the repair would be free even though I am out of warranty. They do have the part in stock and he assured me it would be ready for pickup in a couple days. Not too bad considering I have lots of other computers at home I can use.
So why am I questioning Apple’s QC?
This is actually already the second repair I have had to do on the MBP in just over a year. The first time they had to replace the entire top panel because of a faulty touch pad. On top of that, I have also gone through 4 different iPhones due to random issues where it just would not power on anymore (2 of the 1st gen and 2 of the 3G). Each time they replaced it on the spot, with no questions asked (except for the obligatory, “did you drop it in water”?). None of my old PCs ever needed servicing and they are still running strong (Dell, Fujitsu, IBM, etc). So, I was thinking… if not for their stellar customer service, I might be tempted to stop buying Apple stuff… but really I know I just can’t resist their shiny new products 